Frequently Asked Questions (FAQ)

1. General Questions

Q: What products do you sell?
A: We specialize in handmade African attire, including kaftans, bubus, and leather sandals – all crafted by skilled artisans.

Q: Are your products ethically made?
A: Absolutely! Each purchase supports fair wages for African artisans, particularly women, helping sustain their livelihoods and traditions.

2. Ordering & Payments

Q: How do I place an order?
A: Simply browse our collection, select your items, and proceed to checkout. You can pay via credit/debit cards.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping costs and delivery times vary by location (see our Shipping Policy for details).

Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 48 hours of placement. Contact us immediately at support@claditinvestments.com for assistance.

3. Shipping & Delivery

Q: How long does delivery take?
A: Delivery times depend on your location:

  • Local orders: 5 business days

  • International orders: 14 business days (+ customs delays, if applicable).

Q: Do you offer order tracking?
A: Yes! Once your order ships, you’ll receive a tracking number via email.

4. Handmade Product Details

Q: Why does my product look slightly different from the website image?
A: As all items are handmade, minor variations in stitching, beadwork, or dyeing are natural and reflect the artisan’s unique touch.

Q: How should I care for my leather sandals/kaftan?
A:

  • Leather sandals: Condition with beeswax; keep dry.

  • Kaftans: Hand wash cold, air dry, and iron on low heat.
    (See Care Guide for full details.)

5. Returns & Refunds

Q: What’s your return policy?
A: We accept returns within  14 days for unused/unwashed items with tags. Handmade/custom items are final sale unless defective.

Q: How do I request a return?
A: Email [support@claditinvestments.com] with your order number and reason. We’ll provide instructions.

Q: When will I receive my refund?
A: Refunds are processed within 5 business days after we receive the returned item.

6. Sizing & Fit

Q: Are your sizes true to standard measurements?
A: Sizing may vary slightly due to the handmade nature of our products. Refer to our Size Guide for accurate measurements.

Q: Can I exchange for a different size?
A: Yes! Exchanges are subject to availability. Contact us within 14 days of delivery.

7. Other Questions

Q: How can I contact customer service?
A: Reach us at support@claditinvestments.com . We respond within 48 business hours.