Terms of Service

Last Updated: 31st, January 2025

Welcome to Clad It (operated by Cladit Investments Limited). By accessing or using our website (claditinvestments.com) and services, you agree to comply with these Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By placing an order, creating an account, or browsing our site, you confirm that you:

  • Are at least 16 years old (or the age of majority in your jurisdiction).

  • Accept these Terms and our Privacy Policy.

  • Acknowledge that handmade products may have natural variations (see Section 5).

2. Account Registration

  • You must provide accurate information when creating an account.

  • Safeguard your login details; you are responsible for all account activity.

  • We reserve the right to suspend accounts for violations or fraud.

3. Orders & Payments

  • All orders are subject to product availability and confirmation of payment.

  • Prices are listed in Euros and may change without notice.

  • We accept [list payment methods, e.g., credit cards, PayPal].

  • Sales Tax/VAT is applied where required by law.

4. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • Shipping costs and policies are outlined in our [Shipping Policy].

  • International customers: You are responsible for customs duties/taxes.

5. Handmade Products

  • As items are handmade, colors, textures, and sizes may vary slightly from product images.

  • Minor imperfections (e.g., stitching variations) are inherent to artisan craftsmanship and do not qualify as defects.

6. Returns & Refunds

  • See our Returns & Exchange Policy for eligibility, timeframes, and instructions.

  • Non-returnable: Customized/final sale items (e.g., made-to-order).

  • Refunds are issued to the original payment method within 10 business days.

7. Intellectual Property

  • All content (logos, designs, text) is owned by Cladit Investments Limited.

  • Unauthorized use (e.g., reselling, copying) is prohibited.

8. User Conduct

You agree not to:

  • Use our site for illegal purposes or fraud.

  • Upload harmful code or spam.

  • Misrepresent your identity or order information.

9. Limitation of Liability

  • We are not liable for indirect damages (e.g., lost profits) from product use or site errors.

  • Our total liability is limited to the order price.

10. Governing Law

These Terms are governed by the laws of Zambia. Disputes will be resolved in [Courts/Location].

11. Changes to Terms

We may update these Terms. Continued use after changes constitutes acceptance.

12. Contact Us

For questions, contact:
Email: [info@claditinvetments.com]
Address: No. 1/27 Independence Avenue, Kitwe, Zambia

By using Clad It, you agree to these Terms.